Plans built for creators and businesses of all sizes

Frequently asked questions

What's the maximum amount of text I can generate?

The maximum number of characters you can generate in a single request on the Platform is 2,500 for users that are not subscribed and 5,000 for subscribed ones. Your total monthly character quota depends on your subscription tier - check your subscription page located under your profile to find your current usage.

Can the content I generate be used for commercial purposes?

Free tier subscribers must attribute ElevenLabs by including “elevenlabs.io” or “11.ai” in the title whenever publishing any content generated on the platform. No such attribution is required for any paid accounts which come with a commercial use license for content generated with default voices. You are responsible for all files you upload to and generate on the platform, and for the consequences of publishing those files elsewhere. If you are unsure about whether you can publish content featuring a cloned voice, we advise that you consider your domestic law's stance on copyright before publishing any such content.

How do I know how many characters I have remaining?

Log in to the Platform, then go to your profile by clicking the icon located in the top right corner of the screen, and select 'Subscription' from the drop-down menu. Next, choose the plan you'd like to switch to or contact us if you're interested in Enterprise-level pricing.

How do I change my subscription plan?

Log in to the Platform, then go to your profile by clicking the icon located in the top right corner of the screen, and select 'Subscription' from the drop-down menu. Next, choose the plan you'd like to switch to or contact us if you're interested in Enterprise-level pricing.

Am I charged for every request?

We charge your character quota per-request, not per-download. This means that every time you click 'Generate', you will incur the character cost of your request. If you believe you've been charged by mistake or the requested file was never fetched even though you've been charged, please reach out to team[at]elevenlabs[dot]io

What is the billing interval?

We bill you on a monthly basis starting from the day you subscribed, you can cancel your subscription at any time.

At which point in time can I cancel my subscription?

You can cancel your subscription at any time. At the next billing cycle we will not resume your subscription and you will be downgraded to the Free tier.

What happens to my unused characters at the end of the month?

Unused characters do not roll over into the next month. Your subscription will automatically renew with each billing cycle and your characters will reset. However, if you upgrade to a higher plan, any unused characters from your previous plan will roll over into the next billing cycle.

How can I lower the API streaming latency?

To reduce the latency of first-audio-byte down to 850ms (from the US), add the optimize_streaming_latency=[optimization_level] query parameter to your streaming TTS endpoint. The optimization_level must be an integer from 0 to 4. 0 (default) = No optimization. 1 = Some optimization. 2 = More optimization. 3 = Max optimization. 4 = Max optimizations & text normalizer off. Here is an example: https://api.elevenlabs.io/v1/text-to-speech/[voiceID]/stream?optimize_streaming_latency=3

Do you have a pay as you go option?

Most of our plans offer a usage-based-billing option that allow you to go over the plan's quota and pay as you go. To enable this, go to Profile > Subscription > Enable usage based billing.

Do you offer multi-account management or SSO?

Yes, contact us.

Is there a limit on how many times I can edit / add / remove voices?

Yes, depending on your subscription tier there are different monthly limits on how many voice operations you can make (adding a new voice or editing an existing one). Starter: 65 Creator: 95 Pro: 290 Scale: 1040

What is Professional Voice Cloning?

Professional Voice Cloning (PVC), unlike Instant Voice Cloning (IVC) which lets you clone voices with very short samples nearly instantaneously, allows you to train a hyper-realistic model of a voice. This is achieved by training a dedicated model on a large set of voice data to produce a model that's indistinguishable from the original voice. Since the custom models require fine-tuning and training, it will take some time before you can use your voice clone. Giving an estimate is challenging as it depends on the number of people in the queue before you and a few other factors. However, we recommend estimating somewhere between 2 to 6 hours. You will receive an email notification once your professional voice clone is ready.