ElevenLabs

Terms of Service

Updated 3 February 2024

What's covered in these terms

The purpose of these Terms of Service is to determine what you can expect from us and what we expect from you.

These Terms of Service define ElevenLabs’s relationship with you. They outline the laws that apply to us as a service provider and set out some rules for interacting with our Services that we ask you to follow. Below you’ll find an overview of the sections contained in these terms and what they are about:


We strongly encourage you to read these terms because by accessing any of our Services, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.

By accessing any of the Services, you also agree to be bound by our 
Privacy Policy, which is incorporated in these Terms of Service by reference. We equally encourage you to read our Privacy Policy to know how we handle your information when you use our Services.

Except for certain kinds of disputes described in the section below titled “Dispute Resolution and Arbitration,” you agree that disputes arising under these Terms of Service will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND ELEVENLABS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

About these terms

The law gives you certain rights that can’t be limited by a contract like these terms of service and we do not intend to limit those rights in any way.

These terms outline the relationship between you and ElevenLabs. They do not create any legal rights for other people or Organizations, even if others benefit from that relationship under these terms.

Not all Services mentioned in these terms may be available in your country.

If you don’t follow these terms and we don’t take action immediately, that doesn’t mean that we’re giving up any rights that we may have, such as taking action in the future.

We may update these terms to reflect changes in our Services or how our business works. For example we may update these terms:

  • When we introduce new features, services, technologies, pricing (or remove old ones)
  • For legal or regulatory reasons
  • For security reasons
  • To prevent abuse or harm


If you don’t agree to the new terms you should remove Your Content and stop using our Services. You can also end your relationship with us at any time by closing your account.

There may be information on our Site that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any information on our Services without prior notice.

These terms apply to all users. If any term or provision of this Contract is declared by a court of competent jurisdiction to be illegal or in conflict with any law, this will not affect the validity of any other terms. Specific provisions relevant for residents of the US, EU and UK are provided where relevant.

Service provider

Eleven Labs Inc. is registered in the State of Delaware. We have our registered office at 251 Little Falls Drive, Wilmington 19808 US. Our mailing address is 169 Madison Ave #2484 New York, NY 10016 NYC, USA. Our EIN is 88-2721123.

Age requirements

You must be at least 18 years of age to use the Services.

Your relationship with ElevenLabs

These terms establish your relationship with us. In general, we give you permission to use our Services if you agree to follow these terms which set out how our Services work and how we earn money from them. When we speak of “ElevenLabs”, “we”, “us”, and “our”, we mean Eleven Labs Inc. and its Affiliates. When we speak of our Service or Services we mean the features and functionality we provide, among them text-based speech generation, voice cloning and Voice Design.

What you can expect from us

Develop, improve, and update ElevenLabs services

We constantly develop our technology and features to improve our Services. As part of this we may add or remove features, modify usage limits, as well as offer new services or end those previously offered. We may also make changes to our Services to:

  • prevent abuse or harm
  • respond to legal, regulatory, safety or security issues
  • respond to changes in the licenses and partnerships we have with others
  • adapt to new technologies
  • adapt to changes in the number of people who use our Services


We will also update our Services to comply with relevant laws and regulations. You can expect us to meet the legal safety standards. We may also automatically update our Services to counter high safety or security risks.

Our Service is provided on an as-is and as-available basis. We continuously update our Services and we do our best to keep them working as expected. However, due to the nature of machine learning and other factors, we cannot guarantee our models will always produce the output you intended - your Generated Content can sometimes contain errors, mispronunciations and unintended artifacts.

Site management

We may monitor our Services for violation of these terms and we may take appropriate action against anyone who, in our judgment, violates the law or these terms. For example we may refuse or restrict access (including but not limited to blocking certain IP addresses) to our Services and the Files you Upload to it, and we may also take other actions aimed at protecting our rights or property or to facilitate the proper functioning of our Services.

The content you upload / generate and your intellectual property

To avoid any doubt, we claim no Intellectual Property Rights over the Files you Upload or the Content you Generate using our Services, including the recordings of your own voice, and we will not use the Files you Upload to independently generate any content. We will also not use any of your Generated Content without your permission for purposes other than listed in ”License and your Intellectual Property” section below.

We will use the Content you Upload to perform our Services and we may use this content to improve our Services and models. We store and process your Files with security measures in place to prevent unauthorized users from having access to them. The Files you Upload are processed automatically and they can be deleted at your request but they cannot be returned to you (we do not offer a data storage service).

To opt out of Your Content being used by us to improve our Services and models, fill in 
this online form. Your Content will be removed from the materials we use to improve our Services and models from the date your request will have been processed by our team. Your opt out request applies on a going-forward basis. This means that we will not use Your Content to improve our Services or models after the date we process your request, but this does not affect any uses of (or materials resulting from uses of) Your Content prior to that date.

You can find out more about sharing the content you generate using our Services in our 
Voice Cloning Guide.

Due to the nature of machine learning, the content you generate using our Services may not be unique across users and the Services may generate the same or similar output for ElevenLabs or a third party. For example, you may provide input to a model such as "Hello, my name is Bob." and receive audio output of these words spoken. Other users may input similar text and voice and receive the same response. Responses that are requested by and generated for other users are not considered Your Content.

Modifications and interruptions

We cannot guarantee our Site or Services will be available at all times. We may experience hardware, software, or other problems and we may also need to perform maintenance related to our Services which may result in interruptions, delays or errors. We may also need to modify, suspend or stop offering our Services without notifying you.

For users subscribed to plans that are free of charge we reserve the right to modify, suspend or stop offering our Services for any reason and without notice.

For users subscribed to paid plans: we will notify you in advance of making changes to our Services which may adversely impact your use of them.

US Specific

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection with our Services

EU Specific

If you’re an EEA-based Consumer, you can also withdraw from these terms within 14 days of accepting them. Please see EEA Instructions on Withdrawal for more specific information.

What we expect from you

Follow these terms and service-specific additional terms

In general, we give you permission to use our Services if you agree to follow these terms.

For more information on how to use specific Services safely, please see our 
Voice Cloning Guide.

Although we give you permission to use our Services, we reserve our Intellectual Property Rights that we have in them. This includes, for example, all source code, technical capability for speech synthesis, voice cloning or voice design, databases, functionality, software, technology, videos, website designs, text and graphics contained in our Services, as well as their design and arrangement. This also includes our trademarks, trade names and logos. We ask you not to copy, reproduce, republish, upload, publicly display, distribute, sell, license or use any parts of our Services described above for commercial purposes. You must not use any part of our Services or their output to research and develop products, models and services that compete with ElevenLabs.

Provided you have the necessary Intellectual Property Rights in the Content you Generate with our Services, you may use this Generated Content for commercial purposes.

Respect others and the rules

We want to maintain a respectful and safe environment for all users and we ask you to follow these basic rules of conduct when using our Services:

  • Respect the rights of others, including their Intellectual Property Rights, publicity rights and Copyright
  • Do not abuse or harm others or yourself, for example by misleading, defrauding, illegally impersonating, defaming, threatening, bullying or harassing others
  • Do not abuse or interfere with our Services, for example by means of malware, spamming, hacking or bypassing our systems or protective measures.


By using our Services, you confirm that:

  • You have the capacity to agree to these terms and that you do so
  • You are not a minor in the jurisdiction in which you reside, or if you are a minor, that you have parental permission to use our Services
  • You will not use our Services for any illegal or unauthorized purpose
  • Your use of our Services will not violate any applicable law or regulation
  • You will not access our Services other than our Public API by automated means, such as using a bot or script


See below for more information on 
prohibited activities.

Permission to use Your Content

In general, our Services let you upload audio files and generate audio content. But you do not have to provide any files to our Services and you are free to choose the files that you want to upload. If you choose to upload files with the intention of sharing the Content you Generate using those Files, please make sure you have the necessary rights to do so and that you share your Generated Content lawfully.

License and your Intellectual Property

License

Your Content is yours and you retain the Intellectual Property Rights that you have in Your Content. This includes both the Files you Upload to our Services and the Files you Generate using our Services. We need your permission if your Intellectual Property Rights restrict our use of Your Content. You hereby grant us a license to use, host, store, display, reformat, archive, cache, disclose, reproduce, distribute, perform, display, transmit, and otherwise exploit Your Contributions and Your Content in the manner described in these Terms of Service (the Content License).

What's covered

This license covers Your Contributions and Your Content.

Rights

This license allows us to use, host, store, display, reformat, archive, cache, disclose, reproduce, distribute, perform, display, transmit, and otherwise exploit Your Content and Your Contributions — for example, to perform our Services, to save Your Content and Your Contributions on our systems and make it accessible from anywhere you go.

Purpose

This license is for the limited purpose of:

  • operating and improving our services, which means allowing the Services (as well as future services) to work as designed and creating new features, functionalities and products and services. This includes using automated systems and algorithms to analyze Your Content and Your Contributions:
    • for spam, malware, and illegal content
    • for research, training and development such as e.g. recognize patterns in data for improving the quality of our Service, such as delivering ever higher quality voices
    • This analysis occurs as the content is sent, received, and when it is stored or otherwise processed.
  • sharing your content on the Voice Library if you choose to do so. By making Your Content and Your Contributions available on the Voice Library, other ElevenLabs users will be allowed to access and reuse Your Content according to our Terms of Service and we may license Your Content to them under the terms of the Voice Library License.
  • developing and making available new technologies or services for ElevenLabs consistent with these terms


Duration and Other Rights

This license is perpetual, sublicensable, world-wide and royalty-free and, except as otherwise set forth in these Terms of Service, irrevocable.


If your Uploaded Content contains personal data of EU citizens, you are responsible and accountable for this data as a controller according to the General Data Protection Regulation. You authorize ElevenLabs to process this data on your behalf by hosting your enrolled data. You also authorize ElevenLabs to engage other parties as processors. We process your Uploaded Content according to these Terms.

EU & UK Specific

If you are a EU or UK citizen this license should not prevail over your right to opt out from certain purposes of personal data processing, as specified in our Privacy Policy.


Content on the Voice Library

The Voice Library makes available content generated by ElevenLabs and other ElevenLabs users.

You can access and reuse content made available on the Voice Library under the terms of our license described below (the “Voice Library License”).

Our Voice Library License allows you to access and reuse any content available on the Voice Library for any purposes, including personal and commercial use.

Our Voice Library License is:

  • worldwide, which means it’s valid anywhere in the world
  • non-exclusive, which means you can license Your Content to others
  • royalty-free, which means there are no monetary fees for this license
  • non-transferable, which means that you cannot sell, lease, or sublicense content made available through the Voice Library.
  • revocable, which means ElevenLabs reserves the right to withdraw this license at any time and for any reason.


ElevenLabs reserves all rights not expressly granted in this license. Crediting or attributing materials made available through our Voice Library to one of our account users does not mean or suggest the materials or the underlying voice synthesis capability are owned by the account user at hand. The ownership of rights in the materials made available through our Voice Library is governed by our Terms of Service.

This license is also contingent on your compliance with our Terms of Service.

This license does not grant you the right to use content for any purpose listed in the ‘prohibited activities’ section of these Terms, or to infringe on the rights of any third party, including and without limitation to any intellectual property or privacy rights.

To opt out of Your Content being used by us to improve our Services and models, fill in 
this online form. Your Content will be removed from the materials we use to improve our Services and models from the date your request will have been processed by our team. Your opt out request applies on a going-forward basis. This means that we will not use Your Content to improve our Services or models from the date we process your request, but this does not affect any uses of (or materials resulting from uses of) Your Content prior to that date.

Using ElevenLabs services

Account creation and starting to use the services

In order to use certain features of our Services, you may be required to register with our Services and create a user account by providing an email address and a password. As an alternative way to register, you may use your existing Google / Facebook account. By clicking “Sign up” and ticking the checkbox confirming you agree to these Terms of Service, you agree to be bound by these terms.

If you further choose a paid subscription, you will be asked to provide your payment information. By providing this information you grant us the right to charge our fees for performing the Services covered in your subscription. Other than this, the registration is free of charge. We will accept your offer by sending you a confirmation email or by providing the Services to you.

You must keep your password confidential and you will be responsible for all use of your account and password. You are not allowed to pass on or to resell access to your account to others.

Necessary consents and legal authorizations

By uploading any of Your Content to our Services, you confirm that you are either the owner of Your Content or that you have the necessary rights and permissions to upload and use (and to enable us to receive and use) Your Content as contemplated by these Terms of Service.
For example, if you upload somebody’s voice recording to our Services, you represent and warrant that you have permission from the voice owner to clone and synthesize their voice. Only you are responsible for securing these rights and permissions.

We ask that the content generated using our Services by users subscribed to free plans and by non-signed-up users be attributed to ElevenLabs when published outside of our platform by including [elevenlabs.io] or [11.ai] in the description.

Intellectual Property Rights Infringements

Among other Services, we provide a Voice Cloning Service that allows you to use our technology to synthesize voice recordings that sound like a Speaker by typing new words ("Cloned Voice"). A “Speaker” is a person (including you) who has given the necessary licenses, rights, consents, releases and permissions to use recordings of their voice to train our software and models and to synthesize and otherwise use their voice for the purposes of synthesizing speech.

To avoid any doubt, by Uploading Files to our Services, you confirm that:

  • You are the creator and owner of the Uploaded Files or you have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us to use your Uploaded Files in any manner contemplated by our Services, including for the purposes of Voice Cloning, and these terms
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Uploaded Files to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Uploaded Files in any manner contemplated by our Services, including for purposes of Voice Cloning, and these terms
  • You are solely responsible for Content you Generate using Uploaded Files you do not own or do not have permission to use.

Digital Millennium Copyright Act

DMCA Notification

We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you have an Intellectual Property Rights-related complaint about any material on the Services, you may contact our Designated Agent at the following address:

Eleven Labs, Inc.
Attn: Ignac Kowalczuk
Eleven Labs Inc.
576 Vanderbilt Avenue, apt. 4
New York City,  NY  11238
Email: ignaz@elevenlabs.io

Procedure for Reporting Claimed Infringement

If you believe that any content made available on or through the Services has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a written “Notification of Claimed Infringement” to the Designated Agent identified above containing the following information:

  • (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
  • (b) a description of the copyrighted work or other intellectual property right that you claim has been infringed;
  • (c) a description of the material that you claim is infringing and where it is located on the Services;
  • (d) your address, telephone number, and email address;
  • (e) a statement by you that you have a good faith belief that the use of the materials on the Services of which you are complaining is not authorized by the copyright or other intellectual property right owner, its agent, or the law; and
  • (f) a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or other intellectual property right owner or authorized to act on the copyright or intellectual property owner’s behalf.

Your Notification of Claimed Infringement may be shared by ElevenLabs with the user alleged to have infringed a right you own or control as well as with the operators of publicly available databases that track notifications of claimed infringement, and you consent to ElevenLabs making such disclosures. You should consult with your own lawyer or see 17 U.S.C. § 512 to confirm your obligations to provide a valid notice of claimed infringement.

Repeat Infringers

ElevenLabs’ policy is to: (a) remove or disable access to material that ElevenLabs believes in good faith, upon notice from an Intellectual Property Rights owner or authorized agent, is infringing the Intellectual Property Rights of a third party by being made available through the Services; and (b) in appropriate circumstances, to terminate the accounts of and block access to the Services by any user who repeatedly or egregiously infringes other people’s copyright or other Intellectual Property Rights.

Counter Notification

If you receive a notification from ElevenLabs that material made available by you on or through the Service has been the subject of a Notification of Claimed Infringement, then you will have the right to provide ElevenLabs with what is called a “Counter Notification.” To be effective, a Counter Notification must be in writing, provided to ElevenLabs’ Designated Agent through one of the methods identified in in the “DMCA Notification” section above, and include substantially the following information:

  • (a) your physical or electronic signature;
  • (b) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  • (c) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  • (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if you are residing outside of the United States, then for any judicial district in which ElevenLabs may be found, and that you will accept service of process from the person who provided notification under as set forth above or an agent of that person.

A party submitting a Counter Notification should consult a lawyer or see 17 U.S.C. § 512 to confirm the party’s obligations to provide a valid counter notification under the Copyright Act.

Reposting of Content Subject to a Counter Notification

If you submit a Counter Notification to ElevenLabs in response to a Notification of Claimed Infringement, then ElevenLabs will promptly provide the person who provided the Notification of Claimed Infringement with a copy of your Counter Notification and inform that person that ElevenLabs will replace the removed User Content or cease disabling access to it in 10 business days, and ElevenLabs will replace the removed User Content and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the Counter Notification, unless ElevenLabs’ Designated Agent receives notice from the party that submitted the Notification of Claimed Infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on ElevenLabs’ system or network.

False Notifications of Claimed Infringement or Counter Notifications

The Copyright Act provides at 17 U.S.C. § 512(f) that: “[a]ny person who knowingly materially misrepresents under [Section 512 of the Copyright Act (17 U.S.C. § 512)] (1) that material or activity is infringing, or (2) that material or activity was removed or disabled by mistake or misidentification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider, who is injured by such misrepresentation, as the result of [ElevenLabs] relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.” ElevenLabs reserves the right to seek damages from any party that submits a Notification of Claimed Infringement or Counter Notification in violation of the law.

Prohibited Activities

We do not proactively monitor Your Content on our Services. You are responsible for the Files you Upload and generate using our Services. We may be required to take action if we find that Your Content violates the law or these terms.

As a user of our Services, you agree 
not to use our Services to (or to attempt to):

  • violate any national or international law
  • violate the rights of others, or in any way that is illegal, threatening, fraudulent, or harmful, including to create Generated Content that discriminates against people based on their race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation and/or preference, or physical handicap
  • violate the rights of others, including but not limited to infringing Copyright, right of publicity, right of likeness, and/or any other Intellectual Property Rights, or to defame a third party or cast a third party in false light
  • replicate or reproduce any other person’s copyrighted materials
  • fraudulently impersonate other people or entities
  • exploit or harm minors
  • harass or threaten any person or to promote violence against a specific person or class of people
  • trick or mislead us or other users, especially in an attempt to learn sensitive account information, for example user passwords
  • disable, interfere with or circumvent security-related features of our Services
  • interfere with, disrupt, or create an undue burden on our Services or the networks or services connected to ours
  • engage in any automated use of the systems we use to provide the Services (except of our Public API), for example by using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
  • copy our Services’ software, including any code
  • reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services (except to the extent such restrictions are contrary to applicable law)
  • sell or transfer your profile
  • harass, annoy, intimidate, or threaten any of our employees engaged in providing our Services or assistance to you
  • make improper use of our support Services or submit false reports of abuse or misconduct
  • harm us or our Services in any way.

Taking action in case of violations

Before taking action as described below, we will inform you in advance when reasonably possible, give the reason for our action and give you an opportunity to fix the problem, unless we reasonably believe that doing so would:

  • Cause harm or liability to others, or us
  • Violate the law or a legal enforcement authority’s order
  • Compromise an investigation
  • Compromise the operation, integrity or security of our Services

If you have a justified reason to claim that some of the content originated with ElevenLabs and breaches some of the terms of this ToS you can report it following the Moderation Policy below.

Removing Your Content

If we reasonably believe that any of Your Content breaches these terms, or violates applicable law, or could harm others, or ElevenLabs, then we reserve the right to take down some or all of Your Content in accordance with applicable law. Examples include content that facilitates human trafficking or harassment, terrorist content, and content that infringes someone else’s Intellectual Property Rights.

Moderation Policy

Introduction: This section outlines our policy for taking action when Your Content is illegal, harmful, or violates our platform's Terms of Service. We are committed to fostering a respectful, safe, and inclusive environment for all users. To achieve this, we have established guidelines for acceptable use and a process for reviewing reported violations.


Purpose: The purpose of this policy is to clearly delineate unacceptable content on our platform and specify the actions we may take in response to a violation.


Content Restrictions: Those include but are not restricted to:

  • Abusive Content: We prohibit uploading and creating content that harasses, threatens, or harms individuals or groups.
  • Deep Fakes: The use of our Service to create deceptive or misleading voice clones, without the explicit consent of the individual whose voice is being replicated, is not allowed.
  • Violence and Hate: We strictly prohibit content that incites violence or promotes hate based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
  • Other Harmful Content: We also prohibit any content that is harmful or disruptive, including, but not limited to, content that violates laws or regulations, invades others' privacy, infringes on Intellectual Property Rights, or promotes illegal activities.

Please check the Prohibited Activities section for the full list of content restrictions.


The Procedure:

  1. ReportingUsers can report any harmful, criminal, or Terms of Service-breaching content or behavior by sending a detailed account to legal@elevenlabs.io email or by raising a request in help.elevenlabs.io. The report must include a link to the offensive content, enabling ElevenLabs to verify if the content was created using our Services. Please note that communications requesting that we take down infringing content must follow the procedure in the section above titled “DMCA Notification.”
  2. VerificationUpon receiving a report, ElevenLabs will verify whether the content was produced through the Services. If it was, ElevenLabs will assess if the content violates our Terms of Service or is criminal or harmful in nature.
  3. Action upon ViolationIf the content is found to be criminal or in violation of our Terms of Service, ElevenLabs will notify the user responsible for the content. Depending on the exact context and circumstances, ElevenLabs may:
    a) Delete the content and/or caution the user
    b) Delete the user's account
    c) Permanently ban user, preventing future account registration
    d) Notify relevant authorities if the content also constitutes a crime.

    Method for Moderation Decision:

    • Severity: We consider the degree of harm or potential harm the content could cause. More severe violations warrant stricter actions.
    • Context: We analyze the context in which the content is used. Some content may be acceptable in certain contexts but not in others.
    • Intent: We determine whether the content was intended to cause harm or was merely a result of negligence or lack of awareness.
    • Recurrence: We evaluate the user's behavior history on the platform. Users with repeated violations may require stronger actions.
  4. Appeals: Users can appeal against any decision by ElevenLabs within seven days of notification about the violation. Upon receiving an appeal, ElevenLabs will thoroughly reevaluate the case. If the user provides a reasonable and sufficient explanation, we may reinstate the content and the user's account.
  5. Discretionary PowersElevenLabs reserves the right to make the final decision on what content and behavior aligns with or violates our Terms of Service.

All users are responsible for their own behavior on the platform. By using our Services, users agree to abide by these rules and accept the consequences of any violations.

By promoting responsible use and establishing clear consequences for harmful behavior, we aim to foster a respectful and safe community for all users. We will periodically update this policy to address emerging forms of harmful content or any other concerns. All users are encouraged to stay informed about these guidelines and report any violations they encounter.

Suspending or terminating your access to ElevenLabs services

ElevenLabs reserves the right to suspend or terminate your access to the Services or delete your ElevenLabs Account if any of these things happen:

  • you materially or repeatedly breach these terms
  • we’re required to do so to comply with a legal requirement or a court order
  • we reasonably believe that your conduct causes harm or liability to a user, third party, or ElevenLabs — for example, by harassing, misleading, impersonating, defaming others, or hacking, phishing, scraping content that doesn’t belong to you.


If you believe your account on our Service has been suspended or terminated in error, you can appeal.

You’re always free to stop using our Services at any time.

EU Specific

If you’re an EEA-based Consumer, you can also withdraw from these terms within 14 days of accepting them.

Using ElevenLabs services on behalf of an Organization or business

You may use the Site or Service as Consumer or Business Customer. “Consumer” is a natural person who is acting outside the scope of an economic activity and a “Business Customer” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

To use our Services on behalf of an Organization an authorized representative of that Organization must agree to these Terms of Service. If you are an Organization, the individual accepting these Terms of Service on your behalf represents and warrants that they have authority to bind you to these Terms of Service and you agree to be bound by these Terms of Service.

Service-related communications

To provide our Services to you, we may send you Service announcements, updates and other information. To learn more about how we communicate with you, see our Privacy Policy.

Payment, term and termination

If you subscribe to a paid plan, you will be charged monthly upfront, starting on the day you subscribe. The exact price will be based on the current price information shown on our pricing page. Prices exclude VAT and other applicable taxes unless otherwise stated. Prices including applicable VAT and other relevant taxes are indicated at check-out.

You may terminate your subscription for convenience at any time until the end of your current billing period.

Your plan’s monthly limits (number of characters, uploads etc.) must be used during the applicable term. Any unused limits do not transfer over to the next month.

Your character limit will decrease with each generation by the character cost displayed.

For subscribers to the 'Creator' plan and above - our Service lets you go over the character limit specified in your subscription plan. To do this you must allow “usage-based” billing in your subscription page. “Usage-based” billing offers a fixed price for each additional 1000 characters over your limit. This fixed usage-based price differs depending on your subscription plan. The additional characters are billed at the end of the billing cycle, and when the outstanding balance exceeds 2 times the subscription price.

If you go over this limit and decide to upgrade or downgrade your subscription, you will be immediately charged for this outstanding “usage-based” balance, as well as for the price of your new chosen subscription plan.

If you decide to upgrade your plan then your unused characters from the previous plan will transfer to your new plan. If you downgrade your subscription, your unused characters will not be transferred.

Refund policy

If you subscribed to an Enterprise plan and you request a refund of your most recent payment within the last 30 days, please do let us know by email to your account representative within our company.

You are eligible for a refund if a request is filed within 14 days of payment and no character quota was used in the period for which you are seeking the refund.

In case of problems and disagreements

Both the law and these Terms of Service may give you the right to a certain quality of service, and ways to fix problems if things go wrong.

EU & UK Specific

If you’re a Consumer based in the EU and UK, then you enjoy all legal rights granted to Consumers under applicable law.

EU Specific

If you are based in the EU and you have agreed to our Terms of Service, then EU Consumer laws provide you with a legal guarantee covering the digital services that we provide you. Under this guarantee, we’re liable for any lack of conformity that you discover at any time during the “continuous” supply of digital content or services.

Your national laws may provide an even longer guarantee. If you want to make a guarantee claim, please contact us at
legal@elevenlabs.io

US Specific (warranty disclaimer)

We’re continuously improving our Services to meet your needs. However, for legal purposes, we offer our Services without warranties unless explicitly stated in our Service-specific additional terms. The law requires that we explain this using specific legal language and that we use capital letters to help make sure you see it:

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR OTHER SERVICES, INCLUDING THE VOICE CLONING SERVICE, WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY SERVICE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO FROM ANY SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF THE SERVICES, CONTENT ORMATERIALS, (2) INFRINGEMENT OF THE RIGHTS OF ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF COPYRIGHT AND RIGHT OF PUBLICITY, AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE VOICE CLONING SERVICE, BY YOU, (3) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (4) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (5) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (6) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (7) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Liabilities

For all users

US & UK Specific

These terms and the law attempt to strike a balance as to what you can claim from us and what we can claim from you in case of problems. We can limit our liability for certain things but not for others.

These terms limit our liability only to the extent allowed by the law. These terms do not aim to limit our liability for fraud, fraudulent misrepresentation or death or injury caused by negligence or willful misconduct.

Other that the breaches named above, ElevenLabs is liable only for our breaches of these terms, subject to applicable law.

US Specific

To the extent allowed by law, ElevenLabs is only liable for its breaches of these terms or applicable Service-specific additional terms.

ElevenLabs is not liable for:

  • Loss of profits, revenues, business opportunities, goodwill or anticipated savings
  • Indirect or consequential losses
  • Punitive damages


You agree to indemnify, defend, release, and hold us harmless including our subsidiaries, Affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses from any claims made by any natural person or other third party in connection with the use, processing and storage of the Files you Upload to our Services.

You also agree to accept full legal responsibility for, and pay any and all royalties, penalties, fees, or damages awards resulting from, any claims of intellectual property infringement brought against us by others resulting from any of Your Content that you do not own or are not otherwise authorized to provide to us

We are not liable for any statements or representations in your Uploaded Files and Generated Content. You are solely responsible for the Files you Upload to and Content you Generate using our Service and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Generated Content.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE AND/OR OUR SERVICES, INCLUDING THE VOICE CLONING SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO THE FOLLOWING EVEN IF ADVISED OF THEIR POSSIBILITY: (1) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, INFORMATION OR SERVICES; (2) ANY LOSS, DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE VOICE CLONING SERVICE, OR ANY CONTENT (OR INFORMATION) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES; (3) ANY LOSS, DAMAGE OF ANY KIND INCURRED AS A RESULT OF INFRINGEMENT OF THE RIGHTS OF ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF COPYRIGHT AND RIGHT OF PUBLICITY, AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE VOICE CLONING SERVICE; (4) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES; (5) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVICES, SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (6) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE OR SERVICES; AND/OR (7) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE OR SERVICES BY ANY THIRD PARTY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THESE TERMS OF SERVICE (INCLUDING THE SECTION BELOW TITLED “ARBITRATION RELIEF”), OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

EU Specific

We are unrestrictedly liable for damages that have been caused by deliberate intention or by gross negligence.

In cases of slight negligence, we are only liable if we have infringed a fundamental duty and if the purpose of the contract is threatened thereby or if we have infringed duties that have to be fulfilled for the duly contract implementation and if you generally rely on the fulfillment of these duties. In the aforementioned cases, we are only liable for typical, foreseeable damages at the time the respective Service was performed.

We will not be liable hereunder (i) by reason of any failure to timely perform our duties hereunder due to an event beyond our reasonable control, including acts of God; acts of terrorism; civil unrest; war; fires; power cuts; epidemics or (ii) for initial defects without fault (§ 536a (1) German Civil Code (BGB))

If we are not liable or our liability is restricted hereunder, this also applies to the personal liability of our employees, legal representatives, and assistants in performance.

The aforementioned restrictions of liability do not apply to cases of damages to life, body, or health, to cases of warranting for the condition of a product, and to cases of fraudulent concealment of defects by us, our legal representatives or assistants in performance or under the German Product Liability Act (Produkthaftungsgesetz).

We are liable for the loss of data only up to the amount that would have been incurred to restore the data if it had been properly and regularly backed up.

In deviation from the foregoing, the following shall apply to you as a user of a free plan: We are not obligated to remedy a defect in the Service. If you suffered harm from a defect, we owe damages only if the defect was wilfully concealed by us. Otherwise, our liability is limited to intention and gross negligence.

We are not obligated to remedy a defect in the Service. If you suffered harm from a defect, we owe damages only if the defect was wilfully concealed by us. Otherwise, our liability is limited to intention and gross negligence.

For Business Customers and Organizations

US Specific

Notwithstanding anything to the contrary in these Terms of Service, if you are a Business Customer or Organization:

  • To the extent allowed by applicable law, you’ll indemnify ElevenLabs and its directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the Services or violation of these terms or Service-specific additional terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees.
  • If you’re legally exempt from certain responsibilities, including indemnification, then those responsibilities don’t apply to you under these terms. For example, the United Nations enjoys certain immunities from legal obligations and these terms don’t override those immunities.
  • Except as set forth in the section below titled “Arbitration Relief,” ElevenLabs’ total liability arising out of or relating to these terms is limited to the greater of (1) $200 or (2) the fees paid to use the relevant Services in the 12 months before the dispute.

EU & UK Specific

If you’re a Business Customer or Organization:

  • To the extent allowed by applicable law, you’ll indemnify ElevenLabs and its directors, officers, employees, and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the Services or violation of these terms or Service-specific additional terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs, and legal fees.
  • If you’re legally exempt from certain responsibilities, including indemnification, then those responsibilities don’t apply to you under these terms. For example, the United Nations enjoys certain immunities from legal obligations and these terms don’t override those immunities.
  • ElevenLabs won’t be responsible for the following liabilities:
  • loss of profits, revenues, business opportunities, goodwill, or anticipated savings
  • indirect or consequential loss
  • punitive damages


ElevenLabs’ total liability arising out of or relating to these terms is limited to the greater of (1) €500 or (2) 125% of the fees that you paid to use the relevant Services in the 12 months before the breach

Handling requests for your data

Respect for the privacy and security of your data underpins our approach to responding to data disclosure requests. For more information, please see our Privacy Policy.

Text Messaging

You agree that ElevenLabs and those acting on our behalf may send you text (SMS) messages at the phone number you provide us. These messages may include operational messages about your use of the Service. Standard data and message rates may apply whenever you send or receive such messages, as specified by your carrier. IF YOU WISH TO OPT OUT OF ALL TEXT MESSAGES FROM ELEVENLABS, YOU CAN EMAIL LEGAL@ELEVENLABS.IO WITH THE SUBJECT LINE “SMS OPT OUT”, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL MESSAGES MAY IMPACT YOUR USE OF THE SERVICE. You may continue to receive text messages for a short period while we process your request, including a message confirming the receipt of your opt-out request.

Settling disputes, governing law, and courts

US Specific

The following terms apply only to the extent you reside in the United States of America:

Dispute Resolution and Arbitration

Generally

Except as described in the sections below titled “Exceptions” and “Opt-Out,” you and ElevenLabs agree that every dispute arising in connection with these Terms of Service, the Services, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms of Service. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.

YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS OF SERVICE, YOU AND ELEVENLABS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Exceptions

Although we are agreeing to arbitrate most disputes between us, nothing in these Terms of Service will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.

Opt-Out

If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this “Dispute Resolution and Arbitration” section (this “Arbitration Clause”) within 30 days after the date that you agree to these Terms of Service by sending a letter to Eleven Labs Inc., Attention: Legal Department – Arbitration Opt-Out, 169 Madison Ave #2484, New York, NY 10016 that specifies: your full legal name, the email address associated with your account on the Service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once ElevenLabs receives your Opt-Out Notice, this Arbitration Clause will be void and any action arising out of these Terms of Service will be resolved as set forth in the section below titled “Governing Law.” The remaining provisions of these Terms of Service will not be affected by your Opt-Out Notice.

Arbitrator

This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the JAMS under the rules applicable to consumer disputes (collectively, “JAMS Rules”) as modified by these Terms of Service. The JAMS Rules and filing forms are available online at www.jamsadr.com, by calling the JAMS at +1-800-352-5267 or by contacting ElevenLabs.

Commencing Arbitration

Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). ElevenLabs’ address for Notice is: Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or ElevenLabs may commence an arbitration proceeding. If you commence arbitration in accordance with these Terms of Service, ElevenLabs will reimburse you for your payment of the filing fee, unless your claim is for more than US$10,000 or if ElevenLabs has received 25 or more similar demands for arbitration, in which case the payment of any fees will be decided by the JAMS Rules. If the arbitrator finds that either the substance of the claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS Rules and the other party may seek reimbursement for any fees paid to JAMS.

Arbitration Proceedings

Any arbitration hearing will take place in the county and state of your residence unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the JAMS Rules in the county (or parish) of your residence. During the arbitration, the amount of any settlement offer made by you or ElevenLabs must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.

Arbitration Relief

Except as provided in the section below titled “No Class Actions,” the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by ElevenLabs before an arbitrator was selected, ElevenLabs will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator's award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.

No Class Actions

YOU AND ELEVENLABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and ElevenLabs agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Modifications to this Arbitration Provision

If ElevenLabs makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to ElevenLabs’ address for Notice of Arbitration, in which case your account with ElevenLabs will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

Enforceability

If the section above titled “No Class Actions” or the entirety of this Arbitration Clause is found to be unenforceable, or if ElevenLabs receives an Opt-Out Notice from you, then the entirety of this Arbitration Clause will be null and void and, in that case, the exclusive jurisdiction and venue described in the section below titled “Governing Law” will govern any action arising out of or related to these Terms of Service.

Governing Law

These Terms of Service are governed by the laws of the State of New York without regard to conflict of law principles. You and ElevenLabs submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Manhattan, New York for resolution of any lawsuit or court proceeding permitted under these Terms of Service.

EU Specific

If you’re a resident of, or an Organization based in, the European Economic Area (EEA) or Switzerland, these terms and your relationship with ElevenLabs under these terms and Service-specific additional terms, are governed by the laws of your country of residence, and you can file legal disputes in your local courts. If you’re an EEA-based Consumer, please contact us to resolve issues directly.

The European Commission provides a platform for an online settlement of disputes which can be accessed under http://ec.europa.eu/Consumers/odr/. We are neither obliged to take part in alternative dispute resolutions before a Consumer dispute settlement commission or will do so voluntarily.

UK Specific

If you’re a resident of, or an Organization based in, the United Kingdom, these terms and your relationship with ElevenLabs under these terms and Service-specific additional terms, are governed by English law, and you can file legal disputes in the English courts.


The parties waive any right to assert any claims against the other party as a representative or member in any class or representative action, except there such waiver is prohibited by law or deemed by a court of law to be against public policy.

EEA instructions on withdrawal

Contact ElevenLabs to withdraw from these terms

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us at:

ElevenLabs Inc.
169 Madison Ave #2484, NY 10016, USA
Email: legal@elevenlabs.io

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form add link to form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of Services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Your right to withdraw from this Agreement expires prematurely if the Services were initiated by us to you only after you as Consumer have expressly agreed that we shall commence with the execution of the contract before expiry of the withdrawal period, and at the same time have confirmed your knowledge of the fact that you lose your right to withdraw from the contract with the beginning of the execution of the contract.

Model withdrawal form

I/We [...] hereby give notice that I/We [...] withdraw from my/our [...] for the provision of the following service [...],

Ordered on/received on [...],

Name of Consumer(s),

Address of Consumer(s),

Signature of Consumer(s) (only if this form is notified on paper),

Date

Modification of Terms

We may, from time to time, change these Terms of Service. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms of Service in order to continue to use the Services.  If you do not agree to the modified Terms, then you should discontinue your use of the Services. Except as expressly permitted in this section, these Terms of Service may be amended only by a written agreement signed by authorized representatives of the parties to these Terms of Service.

General Terms

These Terms of Service, including the Privacy Policy and any Service-specific addenda to which you agree in connection herewith, are the entire and exclusive understanding and agreement between you and ElevenLabs regarding your use of the Services; provided, however, that if you have entered into a separate agreement with ElevenLabs contemplating the provision of Services then that agreement will apply to your use of the Services in lieu of these Terms of Service. If the terms of any Service-specific addendum conflict with these Terms of Service, the terms of the Service-specific addendum will control with respect to your access to and use of that Service. You may not assign or transfer these Terms of Service or your rights under these Terms of Service, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms of Service and all rights granted under these Terms of Service at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms of Service, or any provision of these Terms of Service, be a waiver of any subsequent breach or default or a waiver of the provision itself. Throughout these Terms of Service the use of the word “including” means “including but not limited to.” If any part of these Terms of Service is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

Definitions

Affiliate - an entity that belongs to the ElevenLabs group of companies, which means Eleven Labs Inc. and its subsidiaries

Business Customer - a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity

Consumer - a natural person who is acting outside the scope of an economic activity

Copyright - a legal right that allows the creator of an original work (such as a blog post, photo, or video) to decide if and how that original work may be used by others, subject to certain limitations and exceptions (such as “fair use”)

Disclaimer - a statement that limits someone’s legal responsibilities

ElevenLabs (also we, us, and/or our) - Eleven Labs Inc., a company incorporated in Delaware, United States with address at 169 Madison Ave #2484 New York, NY 10016, United States), and its affiliates

Generated Content / Content you Generate - the audio content generated by a user using our Services, including the Speech Synthesis and Voice Cloning Services

Indemnity or indemnify - an individual or organization’s contractual obligation to compensate the losses suffered by another individual or organization from legal proceedings such as lawsuits

Intellectual Property Rights - rights over the creations of a person’s mind, such as inventions (patent rights); literary and artistic works (Copyright); designs (design rights); and symbols, names, and images used in commerce (trademarks), and any and all other similar proprietary rights or other rights typically understood to be intellectual property rights. IP rights may belong to you, another individual, or an Organization

Liability - losses from any type of legal claim, whether the claim is based on a contract, tort (including negligence), or other reason, and whether or not those losses could have been reasonably anticipated or foreseen

Organization - a legal entity (such as a corporation, a non-profit, or a school) and not an individual person

Public API - A part of our Service offering providing official and supported API access to our Services: https://elevenlabs.io/docs/api-reference/text-to-speech.

Service, Services - any of the following services offered by ElevenLabs:

  • Site - https://elevenlabs.io/
  • Speech Synthesis - our text-based speech generation tool that allows you to produce spoken audio from writing, available at https://elevenlabs.io/app/speech-synthesis
  • Voice Cloning - our service that allows you to synthesize voice recordings that sound like a Speaker by typing new words ("Cloned Voice"), including the Instant Voice Cloning and the Professional Voice Cloning Services.
  • Dubbing, AI Dubbing, Voice Translation- our service that allows you to synthesize voice recordings or soundtracks to produce recordings of voice-over dubbing in a different language that sound like a Speaker. A “Speaker” is a person (including you) who has given the necessary licenses, rights, consents, releases and permissions to use recordings of their voice to train our software and models and to synthesize and otherwise use their voice for the purposes of synthesizing speech.
  • Voice Lab, including the Instant Voice Cloning and Voice Design Services - https://elevenlabs.io/app/voice-lab
  • API services - https://elevenlabs.io/docs/api-reference/text-to-speech


Trademark - symbols, names, and images used in commerce that are capable of distinguishing the goods or services of one individual or organization from those of another

Uploaded Files / Files you Upload - any material uploaded by a user to their profile on the ElevenLabs platform

Warrant, warranty - an assurance that a product or service will perform to a certain standard

Your Content - files, materials, data, and other content that you create, upload, submit, store, send, generate, or receive using our Services

Your Contributions - all feedback, suggestions and input you provide to the platform and in your communications with us

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of our Services, please contact us at:

team@elevenlabs.io

Eleven Labs Inc.
169 Madison Ave #2484
New York, NY 10016
United States



Voice Library Addendum

Updated 3 February 2024

Sharing your voice models in the Voice Library

You can share the voices you’ve generated with our platform in the Voice Library. This is a great way to engage with our community. You can share voices on the Voice Library directly from your Voice Lab.

Content you share through our Voice Library (“voice models”) will be available for anyone to access and use. Others will be able to generate new audio materials with the voice models you have shared in our Library.

Sharing Your Content in our Voice Library is entirely up to you.

Content, including voice models, you make available in our Voice Library can be accessed, used, and otherwise exploited by others, under the terms of the Voice Library License:

  • for any purpose, including artistic, educational, and commercial purposes
  • anywhere in the world.


You can read the Voice Library License in our general Terms of Service here. This Voice Library Addendum (this “Addendum”) details the terms applicable to the sharing of voice models on or through the Voice Library.


The use of the Voice Library is also subject to our general Terms of Service, and our Privacy Policy. This Voice Library Addendum is hereby incorporated into and made part of the Terms of Service.

Please read this Addendum carefully. If you do not agree with or accept this Addendum you should not share your voice model on the Voice Library.


The Voice Library Sharing Options available are described on our Site (the “Options”). We may update, discontinue or terminate Options from time to time.

1. Eligibility & Conditions

As a condition of making available any voice model in the Voice Library, you agree that you satisfy (and will continue to satisfy) the following requirements:


You must be over the age of 18.

You are not a resident of or located in the State of Illinois.  

You must create and share a voice model based on your voice using our technology and platform.

You have the appropriate rights and permissions to create and share the voice model.

You have agreed to and are legally bound by our general Terms of Use and this Addendum.

You will use the Services in full compliance with our Guides, policies and other guidelines available on our Site.

You must consent to the processing of your voice data based on the consent forms presented during the user signup process.

You must create and maintain an account on the Services.

2. Sharing Options

The following settings and Options may be available with respect to your sharing of voice models in the Voice Library:


Financial Rewards: If you enable the “Financial Rewards” setting for your voice model, you will receive rewards in US dollars rather than character credits for the ElevenLabs Services. This setting is only available for professional voice clones. To be able to receive this reward, you will need to create a Stripe Connect account. Characters expire at the end of the monthly billing cycle in which they are issued.


Notice Period: When you share your voice model in the Voice Library, you will be asked to specify a “Notice Period.” If you choose to remove your voice model from the Voice Library, it will immediately disappear for users that have not yet added it to their Voice Lab. However, users that already added your voice model to their Voice Lab before you choose to remove it will continue to have access to your voice model for the length of time you select as your Notice Period, as further described in Section 5 (Termination) of this Addendum. For instance, if you select a Notice Period of 30 days, it means that your voice model will be available for 30 days in other users’ Voice Labs starting from the date on which you decide to remove your voice model. This is to ensure that users who have added your voice model to their Voice Lab have enough time to migrate to a different voice model. Selecting a longer Notice Period will result in higher reward payments, but your voice may continue to be used for a longer period of time after you remove it. Longer Notice Periods are also likely to attract more users, as they provide more clarity about the length of time the voice model will be available. Note that once you share your voice model in the Voice Library, you will not be able to reduce your Notice Period, but you will be able to increase it.


Default vs. Custom Rate: When sharing your voice model in the voice library, you are given the choice between two rate systems for rewards:


  • Default Rate: Your rewards are calculated based on the pricing tier of users that use your voice model, the number of characters they generate using your voice model, and the Notice Period you select. Selecting a longer notice period will result in higher reward payment rates. Both free and paid users will be able to use your voice model if you choose the Default Rate.

  • Custom Rate: You may set your desired rewards for usage of your voice model in USD per 1,000 characters (max. $0.2). Please note that setting a high Custom Rate may result in your voice model appearing as more expensive (in terms of characters) for users, so we advise you to use it with caution. As an example, with a Custom Rate, your voice model could cost users 2,000 characters to generate 1,000 characters. Free users will not be able to use your voice model with a Custom Rate set, which can impact its popularity in the Voice Library. Please note that you can change your Custom Rate at any time. When you change your Custom Rate, the new rate will only apply to users that add your voice model to their Voice Lab after you make this change. If users already have added your voice model to their Voice Lab, you will earn rewards at the Custom Rate that was in effect at the time the user added your voice to their Voice Lab.


Live Moderation: If you enable the “Live Moderation enabled?” setting, we will use tools to check whether requests to use your voice model contain text that belongs to a number of prohibited categories (such as hate/threatening content, self-harm, etc.). These tools are intended to stop users from applying your voice model to text belonging to a prohibited category, but they may not catch every instance of prohibited content. Moderation may introduce extra latency for users using the voice model, which could lead to lower usage and lower rewards. Please see our Terms of Service for more information on the additional content moderation practices on our Services.


3. License of voice models in the Voice Library

Voice models you make available in our Voice Library can be accessed, used, and otherwise exploited by others, under the terms of the Voice Library License:

  • for any purposes, including artistic, educational and commercial purposes,
  • anywhere in the world.


You can read the terms of the Voice Library License in our general Terms of Service here.

4. Personal data

Nothing in this Addendum shall be construed as waiving or limiting any rights or protections conferred to the user under personal data protection and privacy laws. For more information about our use of personal data, please read our Privacy Policy.

5. Termination

You can terminate your participation in the Program by deleting the voice models you have shared from your account or deleting your account, subject to the procedure described below.

As described in Section 2 above, when you submit a voice model to the Voice Library, you will be asked to specify its Notice Period.


You may ask us to remove any of your voice models at any time. After we process your removal request, we will stop offering new Voice Library Licenses to that voice model. However, during the Notice Period, we may continue to make the voice model available to users who have already purchased a Voice Library License for it, unless you submit an Early Revocation Request and pay the corresponding fee as described below.


You may submit a request that we revoke the Voice Library License for all users of a voice model before the end of the Notice Period. This is an “Early Revocation Request.” Your Early Revocation Request will be effective after you submit it and have paid the corresponding early revocation fee. We will determine the amount of this fee based on our good faith estimate of our lost revenue due to the early revocation of the Voice Library License. You may ask us to share the amount of the fee with you before you submit an Early Revocation Request.


Except as described above, the termination of your participation on the program will not impact the transfer or licensing of intellectual property and other rights up to the point of termination.


This Addendum and the Terms of Service may be terminated if you exercise your legal right to withdraw consent for the processing of the necessary categories of their personal data by ElevenLabs, as defined by applicable laws and which are necessary to fulfill the purpose of this service. If this occurs, we will treat it as an Early Revocation Request and you will pay the corresponding fee described above.

6. Payment details

By making your voice model available in our Voice Library, you may be eligible to receive two forms of compensation: cash or character credits (each a “Reward”). The amount of the Reward will be determined, in part, by whether you choose a Custom Rate or Default Rate for usage of your voice model, as further described in Section 2 of this Addendum.

If you choose a Custom Rate then the Reward amount will be determined based on your chosen rate, and we will apply a markup to determine the ultimate user price.

                

If you choose the Default Rate, then, at the time you submit your voice model, we will present to you our good-faith estimate of what we expect your Reward amount to be based on currently available information. The variability between expected and actual Reward amounts is, in part, determined by the type of user that uses your voice model (e.g., a free user vs. a paid user subscribed to an Enterprise plan) and how much that user type pays us per character. Our estimates assume that usage of your model will follow a typical distribution of user types across pricing tiers.  


We will use reasonable efforts to issue cash Reward payments on a weekly basis. If you have chosen a cash option, you will be paid in U.S. dollars (unless another option is available) to your externally linked account.  

If you choose to be paid in characters, you will receive a character credit to your account. We will endeavor to issue character credits on the same day in which your voice model was used. Character credits are redeemable only during the monthly billing cycle in which they are issued, after which they expire, and are consumed before any characters included in your subscription. If your account is closed or terminated, then you forfeit all unused characters in your account.  Characters have no cash value and are not convertible, tradeable, transferrable, assignable or sellable.

7. Other terms

You agree to cooperate with us, act towards us, and exercise your rights in good faith.


To the fullest extent permitted by applicable law, we reserve the right to review and remove any voice model made available in the Voice Library in our sole discretion, and at any point in time, with or without notice to you, including as indicated in the Terms of Service.


ElevenLabs cannot guarantee engagement or use by other users of our Services. Past performance does not guarantee future results. Any forecast or description of potential characters or earnings generated through the Voice Library is for illustration purposes only, is not a contractually binding promise, and should not be relied upon by you in determining whether to make any voice model available in the Voice Library.


We may create additional Programs which may give you the opportunity to earn characters or revenues by sharing your voice model on our platforms, from time to time, and we may update this Addendum to include terms and conditions governing those new Programs. Your use of any such new Program is subject to, and may be conditioned upon, your acceptance of the latest version of this Addendum.


We also reserve the right to end, discontinue or update any of our Programs, including for serious breach of these Terms, at any time in our sole discretion, with or without notice to you, to the fullest extent permitted by applicable law. Each Program may be subject to additional terms, which may be presented to you at the start of, or at any time during, your participation in such Program. We are not liable for any harm, loss or costs incurred by you that result from our ending, discontinuing or updating any of our Programs or from the termination of your participation in them for any reason, to the fullest extent permitted by applicable law.


THE VOICE LIBRARY AND OUR SHARING PROGRAMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WE DISCLAIM ALL IMPLIED WARRANTIES THERETO. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND ACCEPT THAT THESE PROGRAMS MAY CONTAIN ERRORS, MAY NOT FUNCTION AS EXPECTED, MAY NOT GENERATE THE EXPECTED AMOUNT OF REVENUE (INCLUDING ANY ESTIMATED AMOUNTS THAT MAY BE PRESENTED TO YOU FROM TIME TO TIME THROUGH THE SERVICES), AND MAY BE INTERRUPTED OR BECOME UNAVAILABLE AT ANY TIME.


By sharing your voice model in our Voice Library, you agree that ElevenLabs and all other users of the Services have discharged any obligations present or future, to pay royalties, equitable remuneration, or equivalent amounts for the use of the Content you have shared on the Voice Library. Notwithstanding anything to the contrary, our sole obligation and liability for any use of your voice model permitted under this Addendum is to pay you any amounts earned by you based on use of your voice model and in accordance with this Addendum.


You are responsible for reporting and paying any applicable taxes in relation to revenues generated on the Services. We may withhold fees from your earnings for tax purposes, where required to do so by law. You agree to collaborate with us to provide any additional information to receive payments or comply with applicable laws.


To the fullest extent permitted by applicable law, you agree to indemnify and hold us harmless from and against any claim, cost, or expenses (including reasonable expenses and legal representation fees or costs) arising out of or in connection with: (a) your breach of this Addendum or our general Terms of Service; (b) your failure to comply with applicable tax regulations; (c) any uses of the voice models you share through our Services that are permitted by this Addendum and our general Terms of Service; and (d) your use of our Services, including any of our technology used to provide the same.


You are not an employee of Eleven Labs Inc. or any of its affiliates, and your participation in any of our Programs does not amount to a contract of employment, a partnership or a contract of agency.

8. Contact Us

You may contact our team by emailing us at team@elevenlabs.io.